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Posted by on Apr 29, 2016 in Mobile Technologies, What's new | 1 comment

Benchmarking: Short codes, Aggregators and Gateways – SMS Platforms unveiled

Benchmarking: Short codes, Aggregators and Gateways – SMS Platforms unveiled

Whilst smart phones and instant messaging are certainly on the rise, they do depend on a reliable 3G network which is still not a given in many countries, especially not in rural areas. Consequently, in many regions SMS is still the most reliable mode of communication for beneficiaries or key informants working remotely. The Public Health Section of UNHCR, especially interested in understanding the platforms’ potential for health related communication and case management, commissioned CartONG to conduct a study. This was completed in form of an in-depth benchmarking of SMS platforms following a set of parameters set as required:

  • Must support one-to-many messaging as well as one-to-one messaging
  • Must support two-way-communication
  • Must be able to send text messages in more than one alphabet
  • Must be able to send text messages to at least 40 countries
  • The platform must be a self-managed solution, i.e. program staff can send and receive messages and surveys themselves, without having to go through a service provider
  • No software development skills or similarly advanced IT skills are necessary to use/install the platform.

Other than generic Mobile Data Collection (MDC) platforms, hosted in the cloud or setup on a computer and routed through a local network, SMS platforms and tools often do depend on the local setting and its available phone providers and a lot more time needs to be spent on researching the possibilities providers’ in-country offer before as opposed to the options provided by web based aggregators using international numbers. In most cases, a system cannot be set up within a few days if those questions have not been considered before.

The typical platform architecture looks like the one below:

sms1

The full report, written by Timo Lüge and including background as well as the snapshot profiles, can be downloaded here.

1 Comment

  1. Absolutely spot on about how critical SMS remains around the world. Very helpful review overall, thanks! Any review of zero-rating, reverse-billing, or airtime incentive capabilities? Absolutely critical for any SMS program, in my experience at GeoPoll (www.geopoll.com) where we integrate directly with the MNOs themselves.

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  1. SMS Platforms Compared | Social Media for Good - […] is the most appropriate. To help UNHCR make these decisions for their health-related activities, CartONG contacted me some months …

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A propos de l'auteur :

Sandra Sudhoff

Sandra joined CartONG in 2007 and is now technical director of the NGO. Originally a Landscape Planner with a Specialization in GIS and Remote Sensing, she worked on a wide range of topics and tools and gain a thorough understanding of the humanitarian sector.